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FAQ [covid19] 2021 season

FAQ [covid19]

What is the protocol? open services? what happens in the event if the borders are closed? Due to the current situation, find the answers to the most frequently asked questions below. For all other questions / requests, we can be reached by email: contact@camping-lescypres.com, or phone: 02.51.55.38.98, Monday to Friday from 9 a.m. to 6 p.m.

We do our best to provide you with a quick response. Take care, be safe

Thank you for your understanding and support. We can’t wait to see you soon!

 

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Page update on 07/21/2021 at 09h00 :

 

The campsite Les Cyprès is glad to welcome you this summer.

 

In order to allow you to enjoy your stay in complete freedom, and following recent government announcements, you will have to present your health pass/sanitary pass once upon arrival (only persons over 18 years old).

 

It can be in digital or paper format.

 

This valid pass will allow you to enjoy all the activities and places of relaxation and leisure of our establishment for the duration of your vacation.

 

pass sanitaire

 

What is the sanitary pass  ?

It is presented either by:

– Proof of a negative PCR or antigen test of less than 48 hours

– A certificate of recovery from Covid19: RT.PCR or positive antigen test dated at least 11 days and less than 6 months old.

– The certificate of vaccination against Covid, provided that people have a complete vaccination schedule, ie:

  • 7 days after the 2nd injection for double injection vaccines (Pfizer, Moderna, AstraZeneca);
  • 4 weeks after injection for vaccines with a single injection (Johnson & Johnson from Janssen);
  • 7 days after the injection for vaccines in people with a history of Covid (1 single injection)

 

Who is concerned ?

  • Until the 30 of August, only person over 18 year old.
  • All people on the campsite, that is to say: holidaymakers, visitors, suppliers.

 

If you live outside of France:

For unvaccinated people (complete vaccination schedule), a negative result of a PCR test or an antigen test (TAG) carried out less than 72 hours before departure must be presented.

For the United Kingdom, Spain, Portugal, Cyprus, the Netherlands and Greece a test is required initially within 24 hours for unvaccinated people.

 

NB: if you would like more information on the different accepted proofs, we invite you to consult the following link: https://www.gouvernement.fr/info-coronavirus/pass-sanitaire

So that all together we have a successful summer vacation, be vigilant and continue to respect barrier gestures.

Please contact us if you have any questions.

We are waiting for you to spend a great holiday at Les Cyprès campsite,

 

 

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[toggle title=”What is the protocol currently in place? which services are open?”]

 

Page updated on 03/05/2021 at 12h00:

Last season, we received the protocol created by the Fédération Nationale d’Hôtellerie de Plein Air.

This is a set of recommendations to welcome you in complete safety, within the framework of reinforced health rules applying during the time of the Covid-19 epidemic. It can be updated according to government instructions. It was drafted taking into account the opinions of the Ministry of Health, the High Council of Public Health, outdoor hotel professionals.

The campsite offers many advantages:
individual accommodation, surrounded by nature,
stays in the open air. The places are neither closed nor confined.
space and nature. A family has several square meters of space on average, in which physical distancing is easy to maintain.

Here is the protocol that will be applied during your stay *:
* NB: today, we do not know the end date of application of this protocol, it may no longer exist during your stay. This is why we invite you to consult this page regularly.
As a reminder, this is common sense. This protocol is made for the safety of all. We invite you to respect the instructions. These have been designed to be the least restrictive possible for your stay.

 

Following the latest government decisions, we would like to take stock of the situation of your future camping holidays:

From May 3, 2021:

  • Travel restrictions lifted (10 km)
  • Curfew at 7:00 p.m.

We are therefore able to welcome you under certain conditions:

  • Respect for barrier gestures and curfews,
  • gatherings of more than 6 people prohibited,
  • Opening of certain services (see dates and conditions below)

From May 19, 2021:

  • Shifting the curfew to 9:00 p.m.
  • Opening of the Bar and Snack terrace with tables for a maximum of 6 people.
  • Opening of the outdoor swimming pool.

From June 9, 2021:

  • Shift of the curfew to 11:00 p.m.
  • Opening of the Bar indoors with tables for a maximum of 6 people in accordance with the appropriate protocols.
  • Opening of the indoor swimming pool.

From June 30, 2021:

  • End of curfew
  • End of gauge limits according to the local health situation.
  • Maintaining barrier gestures.

This information may change depending on the health situation.

 

1. Camping life : 

The barrier gestures and the rules of distancing must be respected (1 meter). These are to be applied and are already integrated into our daily lives.

Wearing a mask is mandatory on the entire campsite (outside and inside), as in the entire Vendée department.

Group should not exceed 6 people.

We thank you for respecting the markings on the ground and the instructions displayed.

You will find many water and soap / gel points on the campsite.

 

2. Our team:

Our team has been made informed of the instructions in the health protocol. All staff are equipped with disinfectant gel or soap, protections (mask, visor, plexiglass protection, etc.) depending on the staff.

 

3. Office reception:

  • 3 persons max (1 person per family),
  • wearing a mask
  • marking on the ground, direction of movement to be observed (1 entrance, 1 exit) 
  • hand washing compulsory at the entrance (hydroalcoholic lotion available).

New: to facilitate your welcome upon arrival and to streamline passages, we recommend that you register (deposit, participants and license plate) on the following link: https://notre.guide/cypres/#arrival_checkin_express

Regular cleaning of contact points with virucide.
The payment terminal is disinfected between each payment. Contactless payment is strongly recommended.

 

4. Mobil-homes

We try, as far as possible, to leave 6 hours between each stay. The rentals are disinfected with virucide.

During disinfection, the mobile home is ventilated, cleaned with particular care on the door handles, switches, taps, remote control and any accessories that may have come into contact with the hand.

The pillows and mattress protectors are disinfected. We strongly recommend that you bring your own duvet or blanket.
Our team is equipped with a mask and a virucidal product. Mandatory hand cleaning between each rental. A cleaning protocol is applied and signed after each disinfection of mobile homes; you can ask for it on your arrival, if you wish.
The keys are disinfected by their care.
Possible loan of virucidal product when you arrive.

 

Arrival: access to the mobile home can be made from 4 p.m. (to receive the keys) in order to be able to disinfect the mobile home at the virucide before your stay. It is possible to arrive before, in order to take advantage of the campsite services (only access to the mobile home cannot be done before 4:00 p.m.).

Departure: we ask to make an appointment to fix the time of the exit inventory, 48 hours maximum before departure (possible between 7 am and 10 am maximum). During the check out, we ask you to leave the mobile home, so that our team can control the rental without risk. After this check, the deposit will then be returned if the rental is left clean and in good condition.

 

 

5. Sanitary (pitch)

  • Wearing a mask is compulsory in the sanitary facilities.
  • At the entrance of each building, an indication of the limited number of people is displayed.
  • Hand washing is compulsory when entering and leaving the sanitary facilities (soap or hydro-alcoholic gel available).

Regular virucide cleaning of sanitary facilities (handles, walls, equipment, etc.).

 

6. Entertainment

The entertainment program will be adapted to health regulations and government decisions, in particular by limiting groups to a maximum of 6 people, avoiding groups (do not change groups). However, several groups can participate in the same animation, provided they are dispersed.

The children’s club is open upon registration and limited to 6 children per group. The animations are adapted and as much as possible outdoors.

 

7. Pools

According to the latest sanitary measures, the swimming pools will open:

From May 19:

  • Opening of the outdoor swimming pool.

From June 9:

  • Opening of the indoor swimming pool.

NB: This information may change depending on the health situation. This is why we invite you to consult this page regularly.

 

8. Playground

The children’s play structures and the multisport field are open in accordance with regulatory requirements. Limited to 6 people per structure.

 

9. Bar

The bar will open in several stages:

From May 19:
– Opening of the Bar terrace with tables for a maximum of 6 people.

From June 9:
– Opening of the Bar indoors with tables for a maximum of 6 people in accordance with the appropriate protocols.

NB: This information may change depending on the health situation. This is why we invite you to consult this page regularly.

 

10. Snack

The snack bar is open with the application of health regulations and government decisions.

It is recommended to order (1 person per family, if possible)

From May 19:
– Opening of the Snack terrace with tables for a maximum of 6 people.

 

10. Food shop

The shop is open.

  • Wearing a mask is compulsory.
  • Hand washing is compulsory at the entrance. A direction of circulation is to be respected via the markings on the ground.
  • Payment by contactless bank card is strongly recommended.

 

11. Laundery

The lundry is open.

  • Access is limited to 2 people.
  • Hand washing is mandatory.

The tokens on sale at the reception are disinfected between each use.

Laundry baskets cannot be made available. Please bring your bag.

 

12. Renting bike

Bike rentals are possible. A protocol for disinfecting the equipment (handles, bell, helmet, vest, etc.) is in place.

 

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In the event of restrictive health measures, compromising your stay at the campsite (only in the case of confinement, travel ban or closed borders), we undertake to make a credit for the sums paid over the next season, or to reimburse you; whether or not you have purchased insurance.

 

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[toggle title=”What guarantees can be taken out when booking (insurance)?”]

 

Are you about to book your stay? but the current situation worries you. You know, unforeseen events can happen, even a few days before going on vacation.

Rest assured, we offer you to insure your stay, 2 choices are available to you: The CAMPEZ COUVERT interruption cancellation insurance or the Flex option.

Note that without cancellation insurance, no refund will be granted in the event of cancellation of the stay or in the event of a no-show and the entire stay remains due.

This is why it is important to think about it when booking!

To help you choose, we invite you to consult our dedicated page: https://www.camping-lescypres85.com/assurer-son-sejour

 

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Useful links:

Declare a claim with Campez Couvert cancellation insurance : https://www.campez-couvert.com/pour-les-particuliers/annuler-interrompre-votre-sejour/

Ministère français de la Santé : https://www.santepubliquefrance.fr

Informations officielles du gouvernement français sur le coronavirus : https://www.gouvernement.fr/info-coronavirus 

Informations de l’Organisation Mondiale de la Santé sur le coronavirus : https://www.who.int/fr/news-rooms/q-a-details/q-a-coronaviruses

 

 

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