What is the "Flex option" ?
The Flex option was created by Les Cypres campsite during winter 2019.
With the Flex option you can to cancel maximum 72 hours before your arrival, you will have NO reason or proof to provide!
Following your cancellation, you will receive a voucher, corresponding to 90% of the amount that you already payed (excluding the amount of the FLEX option) to be used for a next stay at Les Cyprès campsite.
How to ensure your stay ?
It is very easy !
For information : This option can only be taken when booking. It cannot be combined with the CAMPEZ COVERT Cancellation Interruption insurance.
When making your reservation:
- online, select the "Flex option" service.
- by mail, on the contract, check the "Flex option".
The price of the Flex option is:
2 € / night / stay (in low season)
4 € / night / stay (in high season)
20.00 € / stay
How to cancel your stay ?
1) Contact us maximum 72h before your arrival,
or by :
- No reasons or justifications will be requested.
Please note: Once this period has passed, you can no longer claim the Flex option. To benefit from it, the cancellation must relate to the entire stay included in the reservation.
2) After your cancellation,you will receive by email the reference of your voucher, valid for 18 months, corresponding to 90% of the amount paid including VAT (excluding the amount of the Flex option), to be used for a future stay at Les Cyprès campsite.
How to use your voucher Flex ?
Before the voucher expires (18 months), book your next stay, either:
on the website :
Choose your dates, type of rental ... etc., then select the "credit note" method of payment.
Enter the reference and the amount of the voucher.
If the amount of the voucher is less than the amount of the deposit requested, the additional credit card will be requested.
by phone :
What are the conditions ?
With the Flex option, in case of cancellaion, you benefit of an immediate voucher, corresponding to 90% of the sums already payed (excluding the amount of the Flex option).
- you can cancel maximum 72 hours before your arrival, you will have NO reason or proof to provide. Once this period has passed, you can no longer claim the Flex option. To benefit from it, the cancellation must relate to the entire stay included in the reservation.
- The cancellation request can be made via our contact form, by email at email@example.com, or by phone at +318.104.22.168.98.
- After your cancellation, you will receive by email the reference of your voucher, corresponding to 90% of the amount paid including VAT (excluding the amount of the Flex option).
This voucher can be used for a future reservation, to be made only at the Les Cyprès campsite.
- This voucher will contain a code, to be entered during your next reservation. The reduction will automatically apply to the total amount.
- This voucher is valid for 18 months from the arrival date of your initial stay. It will be sent to you by email, after the request to cancel your stay.
- It will expire at the end of the validity period and cannot be replaced, exchanged or refunded.
- This reduction code cannot be split and can be used only once.
- No minimum purchase. If the value of your voucher is greater than the total value of your new file, you will not be able to obtain a credit or refund of the remainder of your voucher.
- This voucher is nominative, it can only be used in favor of a file on which at least one of the participants appears.
- This voucher is not cumulative with a promotional offer.
- This voucher replaces any other reimbursement and, by accepting it, the customer cannot therefore claim additional reimbursements in cash.