F.A.Q.

Can I get from the railway station in Saint Gilles Croix de Vie to the campsite by public transport?

There is a bus service between Saint Gilles Croix de Vie and Les Sables d’Olonne.

The stop called Rond-Point de l’Océan is near the campsite. Take line 168, Sovetours. https://www.camping-lescypres85.com/wp-content/uploads/2016/05/SOVETOUR-168-été-2016-ST-JEAN-DE-MONTS-LES-SABLES-DOLONNE.pdf

www.payssaintgilles-tourisme.fr

Taxis are also available
(Alizés Taxis: +33(0)2.51.55.04.26;
Sébastien Guivach: +33(0)2.51.54.23.12;
Taxis Kléber: +33(0)2.51.55.11.05 or +33(0)6.09.72.13.42).

What are the opening hours for the children’s club?

We look after your children between 10am and 12pm and from 2pm to 4pm. We offer creative workshops and contests and encourage children to work together.

The club is open during French school holidays (spring and summer).

Is the campsite far from the beach?

The campsite has direct access to the beach, which is 400m away, on the other side of the dunes.

How far is the campsite from the town centre of Saint Gilles Croix de Vie?

The campsite is 3.5km away from Saint Gilles Croix de Vie town centre.

Can you recommend a good restaurant in St-Gilles-Croix de Vie?

Yes, when you arrive, we’ll give you a booklet containing several suggestions.

Are there cycle paths nearby?

A cycle path runs past the campsite.

It leads all the way to the town centre, a 10-minute ride away. You won’t need to go on the road at all.

The path follows the beautiful coastline of Vendée and takes in some magnificent spots.

Is the campsite open all year round?

Les Cyprès is open from Friday 12 April to Sunday 22 September 2024.

The rest of the year, you can reach us by telephone.

When is the reception open, in the high and low season?

In low season the reception is open:

– Monday to Thursday, 9am-12.30pm and 2pm-5.30pm,
– Friday and Saturday, 9am-12.30pm,
– Sunday, 9am-12.30pm and 2pm-6pm,

In high season (July and August):

– the reception is open from 9am to 7.30pm

When is the gate closed?

To avoid coming and going at night, the gates are closed at night, from 11.00pm to 7.00am.

In case of emergency, a guard is always present.

Can we use a barbecue on the campsite?

Only gas barbecues are permitted on the campsite. Any other types are strictly forbidden.

Barbecues can be rented at reception at €7/day and €35/week.

Is bedding provided?

In the mobile homes, we provide disposable mattress covers and pillow cases and blankets.

Cotton sheets can be hired (single bed: €10/week and double bed: €12/week)

What sort of electric sockets are there in the mobile homes and on the pitches?

Both are equipped with European sockets.

For pitches you will need a 25-metre lead.

Is water available at each pitch?

No. There is a tap for around 6 pitches and there are two shower/toilet blocks on the campsite.

(Including a baby area and disabled facilities)

Are the showers coin-operated?

No, pitch rates include water.

Are all pitches shaded?

The campsite is in a pine forest, so there are many shady areas.

However, some pitches are in the sun or partially shaded.

Can we put two cars on a pitch?

No, one vehicle only, please.

On arrival, you will be given a badge for the gate.

There is a free carpark in front of the campsite.

Are swim shorts allowed in the pool?

No, swim shorts are strictly forbidden.

Don’t worry if you forget to bring swimming trunks, the campsite store has a selection for sale.

Are there children’s play areas on the campsite?

There is a playground near the multi-sports area, the bar and the swimming pool.

There is a boat-shaped bouncy structure just opposite the reception area.

We will be arriving after hours. What shall we do?

You may arrive when the reception is closed.

Just call us beforehand so we can tell you what to do.

If necessary, call +33(0)2 51 55 38 98.

Does the campsite have WIFI?

You can request a ticket of 10 minutes free, at the reception.

Wifi is in all the campsite. It is possible to buy tickets at the reception.

Do the mobile homes have televisions?

Some do! That’s the case with the mobile homes in the PREMIUM (Ocean, Oyat, Galet and Dunes) and COMFORT (Vanilla, Gloria, Calypso, Catleya, Embruns and Ecumes) ranges.

We’d like to remind you that the holidays are a time to disconnect from our screens, to better connect with each other 😉

However, for weather and news, the television is broadcast in the bar.
The other mobile homes are not equipped with connections, so there’s no need to bring your television.

Do you rent baby equipment?

Our baby pack which includes a cot bed, highchair and pushchair costs €5/day or €35/week.

If you do not require the whole pack, you can rent a bed or a highchair separately (€2.50/day or €17.5/week).

Do you sell bread and newspapers on site?

In summer, bread is baked on site. Off-season, you can order bread from the store.

The store stocks newspapers, including foreign ones, in the summer months.

Can we forward our post and parcels to the campsite?

Yes.

The collection point is in the laundry room in a wooden crate, sorted by alphabetical order.

For parcels, you will need to provide a piece of ID.

How does the caravan storage service work?

From 12 April to30 June 2024, caravan owners may park on a special pitch.

During this period, they can stay at the campsite whenever they wish.
Each stay is charged at the daily “Comfort” rate.
A minimum number of nights per month is required, set at 3 nights for April, 6 nights for May and 5 nights for June.
For more information, please contact us.

What to do in the event of cancellation

The first thing to do is to contact us to inform us of your cancellation.

1- You have taken out NEAT Camping cancellation and interruption insurance :

You must declare your cancellation or interruption to NEAT Camping: I declare my cancellation or interruption. You will then be reimbursed within 48 hours.

You can cancel with justification, in which case you will be reimbursed 100%, or without justification, in which case you will be reimbursed 70%. (more information here)

2- Didn’t you take out cancellation and interruption insurance when you booked?

In this case, you will not be entitled to any refund.

What is the Floa payment method?

New for 2024, when you book you can now choose to pay for your stay in several instalments:

1- How do I connect to my customer area?
To connect to your customer area, go to https://particuliers.floapay.com. Enter your email address (the one you used to place your order) then click on “First connection”. You will receive an SMS with your temporary password.

2- Where can I find my payment schedule?
The payment schedule is available in the emails sent by FLOA when you validate your payment in several instalments, and then 8 days before each due date. You can also find all your payment schedules in your customer area at https://particuliers.floapay.com

3- How do I settle an outstanding payment?
You can settle any outstanding payments :
1/ On your own :

by clicking on the last payment link sent to you by e-mail or text message;
in your FLOA customer area https://particuliers.floapay.com, by clicking on “regularise an outstanding payment”.

2/ By contacting our services Monday to Friday from 9am to 8pm and Saturday from 9am to 6pm on 0 809 400 111 (not surcharged).

You can also send us a cheque to FLOA BANK, Service recouvrement TSA 5001, 33070 BORDEAUX CEDEX.

4- How do I change my credit card?
You can change your credit card in your FLOA customer area https://particuliers.floapay.com.
Important: you can do this up to 7 days before your next direct debit.

5- Can I spread the payment of an outstanding instalment?
You can spread the payment of your outstanding instalment by going to your FLOA customer area https://particuliers.floapay.com. Click on “regularise an outstanding payment” then “I choose to pay in instalments”.
You can also contact our services Monday to Friday from 9am to 8pm and Saturday from 9am to 6pm on 0 809 400 111 (not surcharged).

6- Can I change the dates of future direct debits?
Depending on the terms of your contract, when you validate your order, you should be aware that we are unable to change the debit dates on your payment schedule.
However, if a direct debit is rejected, it is automatically represented a few days later.
After several attempts at representation (10 maximum), if we find that the direct debit has failed, you will receive an e-mail telling you how to regularise your situation (or you can refer to the question “How do I regularise an outstanding payment? ” ).

7- Can I change my mind and withdraw from this payment method?
You have a period of 14 calendar days from the date you take out the 4X FLOA payment to exercise your right of withdrawal. To do this, you can use the detachable “4X payment” Withdrawal Form, which can be found in the “4X payment” General Terms and Conditions here [https://www.floabank.fr/conditions-generales-paiement-plusieurs-fois].
This form should be sent to the following address:
FLOA Bank, SERVICE CONSOMMATEUR – FLOA Bank 36 rue Messines 59686 LILLE CEDEX 9
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