F.A.Q.

The campsite will be open from Friday 10 April to Sunday 20 September 2026.
During the rest of the year, only the offices (telephone reception) will remain open.

You can either:

• Contact us at +33 (0)2 51 55 38 98 and we’ll make the booking together. You will then receive a rental contract and we will register your “option”, valid for 7 days only, which will be confirmed upon receipt of your payment (cheque, bank transfer, money order, ANCV holiday vouchers, PayPal, Floabank).
• Book online: you can choose your preferred payment method — credit card, cheque, bank transfer, holiday vouchers or gift voucher. Once we receive your payment, your booking will be confirmed (only for reservations made more than 30 days before arrival).

Please note: An option is valid for 7 days. After this period, we cannot guarantee prices or availability.

For any booking made more than 30 days before your arrival, a 30% deposit of the total amount will be required, along with the booking fees (€10 or €25) and the insurance premium (if subscribed).
The balance of your stay must be paid no later than 30 days before your arrival.

If you book your stay less than 30 days before your arrival, the total amount of your stay will be due at the time of booking.

The balance of your stay must be paid no later than one month before your arrival.

When you book you can now choose to pay for your stay in several instalments:

1- How do I connect to my customer area?
To connect to your customer area, go to https://particuliers.floapay.com. Enter your email address (the one you used to place your order) then click on “First connection”. You will receive an SMS with your temporary password.

2- Where can I find my payment schedule?
The payment schedule is available in the emails sent by FLOA when you validate your payment in several instalments, and then 8 days before each due date. You can also find all your payment schedules in your customer area at https://particuliers.floapay.com

3- How do I settle an outstanding payment?
You can settle any outstanding payments :
1/ On your own :

• by clicking on the last payment link sent to you by e-mail or text message;
• in your FLOA customer area https://particuliers.floapay.com, by clicking on “regularise an outstanding payment”.

2/ By contacting our services Monday to Friday from 9am to 8pm and Saturday from 9am to 6pm on 0 809 400 111 (not surcharged).

You can also send us a cheque to FLOA BANK, Service recouvrement TSA 5001, 33070 BORDEAUX CEDEX.

4- How do I change my credit card?
You can change your credit card in your FLOA customer area https://particuliers.floapay.com.
Important: you can do this up to 7 days before your next direct debit.

5- Can I spread the payment of an outstanding instalment?
You can spread the payment of your outstanding instalment by going to your FLOA customer area https://particuliers.floapay.com. Click on “regularise an outstanding payment” then “I choose to pay in instalments”.
You can also contact our services Monday to Friday from 9am to 8pm and Saturday from 9am to 6pm on 0 809 400 111 (not surcharged).

6- Can I change the dates of future direct debits?
Depending on the terms of your contract, when you validate your order, you should be aware that we are unable to change the debit dates on your payment schedule.
However, if a direct debit is rejected, it is automatically represented a few days later.
After several attempts at representation (10 maximum), if we find that the direct debit has failed, you will receive an e-mail telling you how to regularise your situation (or you can refer to the question “How do I regularise an outstanding payment? ” ).

7- Can I change my mind and withdraw from this payment method?
You have a period of 14 calendar days from the date you take out the 4X FLOA payment to exercise your right of withdrawal. To do this, you can use the detachable “4X payment” Withdrawal Form, which can be found in the “4X payment” General Terms and Conditions here [https://www.floabank.fr/conditions-generales-paiement-plusieurs-fois].
This form should be sent to the following a

We accept bank cheques, postal money orders, ANCV holiday vouchers (full booklet with top slip), ANCV Connect, bank transfers, credit card payments and with Ideal.

Please note that cheques are not accepted on site and cannot be used for payments made less than 30 days before arrival.

In addition to the accommodation price, the following extra fees apply:

• Optional extras: bed linen, towels, baby kit, fridge rental, gas barbecue, etc.
• Booking fees: €10 in low season and €25 in high season (a €10 discount applies for online bookings)
• Cancellation insurance: optional, 5% of the accommodation cost (minimum €20)
• Tourist tax: €0.60 per night per person aged 18 and over

The campsite map cannot be provided. However, you can indicate your pitch preferences when booking, and we will do our best to accommodate your request according to availability (without guarantee).

No, the campsite is not VACAF approved.

Visitors are allowed on the campsite at a rate of €3.60 per day (free of charge outside July and August) and must register at the reception upon arrival. For security reasons, we will ask for their full name and date of birth. Visitors will then receive a visitor wristband.

Please note that visitors do not have access to the swimming area due to insurance regulations.

Our accommodations and pitches are reserved exclusively for individual guests. No gatherings under tents, canopies, or other structures are permitted on the campsite.

No, unaccompanied minors are not allowed on the campsite.

You can use your credit note when booking online:

1. Choose your dates, type of accommodation or location, number of people and complete the form with participant information, additional rentals, cancellation insurance, etc.
2. At the time of payment, select ‘Credit note’ as your payment method.
3. Have your credit note number or customer reference number ready (contact us if you no longer have it), as well as the amount of the credit note.

👉 If the amount of your credit note is less than the deposit amount, you can complete the payment using another payment method directly on the website.

You can also book:
📧 by mail at contact@camping-lescypres85.com
📞 by phone on 0033 2 51 55 38 98

⚠️ Please note: make sure you use your credit before it expires, otherwise it will be lost.

It is possible to modify your stay (dates, type of accommodation) upon written request to the campsite (by mail or email), subject to availability.

The first step is to contact us as soon as possible. Then there are two options:

1- If you did not purchase cancellation insurance: no refund will be granted.

2- If you purchased NEAT CAMPING cancellation/interruption insurance: you must notify us of the cancellation or interruption of your stay.

Then, declare the cancellation or interruption on their website: https://declare.neat.eu/campings-independants or by email: sinistre@neat.eu.

With proof (justification), you will be reimbursed 100% and without proof, you will be reimbursed 70%.
(More information available on their website.)

It is possible to leave the campsite early, but no refund will be given.
Refunds are only possible through cancellation insurance, if purchased at the time of booking, and depending on the reason for early departure.

From October to April, reception is open:
– Monday to Friday from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 5:30 p.m.

In low season, when the campsite is open, reception is open:
– Monday to Thursday from 9:00 am to 12:30 pm and from 2:00 pm to 6:30 pm,
– Friday and Saturday from 9:00 am to 12:30 pm and from 2:00 pm to 7:00 pm,
– Sundays from 9:00 a.m. to 12:30 p.m. and from 2:30 p.m. to 6:00 p.m.

During the high season (July-August):
– the reception desk is open continuously from 9:00 a.m. to 7:30 p.m.

Arrivals on pitches are from 1:00 PM in July and August, and from 2:00 PM in low season. You must vacate your pitch by 12:00 PM.

Arrivals in mobile homes are from 4:00 PM. The mobile home must be vacated by 10:00 AM.

In low season, for a rental stay, enjoy the “Weekend Plus” option. For an additional €15 on your stay, you can arrive from 10:00 AM or leave until 5:00 PM on your departure day. For an additional €30, you can arrive from 10:00 AM and leave until 5:00 PM.

You can arrive after reception closes.
Simply call us before you arrive so that we can explain what to do.
If necessary, call 0033 2.51.55.38.98 or the on-call number posted on the reception door, and someone on site will answer.

To ensure everyone’s peace and quiet during the night, the gates are closed from 11:00 PM to 7:00 AM.

For any life-threatening emergency, a staff member will be present on the site to open the gate.

Yes, the campsite has electric vehicle charging stations. There are 4 stations located in front of the reception. Information and payment are available at the reception.

The campsite is accessible to people with reduced mobility. We have a specially adapted mobile home, the Confort Catleya PMR, which can accommodate up to 4 people.
The campsite’s facilities, including the bar, snack bar, reception, and restrooms, are also accessible to people with reduced mobility.

No, only one vehicle is allowed per pitch. Upon arrival, you will be given a code to enter and exit the site.
Additional vehicles must be parked in the free parking area at the campsite entrance.

A bus route connecting Saint-Gilles-Croix-De-Vie to Les Sables d’Olonne stops at the Rond-Point de l’Océan roundabout, which is close to the campsite. This is the Sovetours 568 route. Check the timetable.

Since the 2018 season, during July and August, the Gillobus has made it easy to get around, whether you want to go to the station, the main beach, the pedestrian street, the shopping centres or even the campsite. Tickets cost €1 and are valid for 1 hour. Check timetables and stops

Taxis are also available
(Taxi Mer et Vie: 0033 6 19 49 24 81;
Guivach Sébastien: 0033 2.51.54.23.12;
Taxis Kléber: 0033 2.51.55.11.05 or 0033 6.09.72.13.42).

The tourist tax is €0.60 per night per person aged over 18.

Only French and European outlets are available. European adapters are sold at €15 in the campsite’s mini-market.

It is recommended to bring at least a 25-meter extension cord to be able to connect your equipment.

No, there is approximately one tap for every six pitches, and the campsite has two toilet blocks.
(With a baby bathroom and disabled toilet facilities)

The price of the pitch includes water, so there is no extra charge for showers.

Located in a cypress forest, the campsite has shaded pitches.
However, some pitches are sunny or semi-shaded.

The campsite has two sanitary blocks.

The sanitary blocks are closed between midnight and 7:00 AM to avoid noise (slamming doors, gatherings, etc.). However, there are outdoor toilets that remain open 24/7.

For pitches, arrival and departure days are flexible.
The minimum stay is 7 nights in July and August.

No, the maximum capacity for our pitches is 6 people. If you are more than 6, you will need to book a second pitch. Please note that babies and young children are counted as people.

Only one car is allowed per pitch.
On arrival, you will be given a code allowing you to enter and leave the site.
However, there is free parking in front of the campsite.

From 10 April to 29 June 2026, caravan owners may park on a special pitch.During this period, they can stay at the campsite whenever they wish.
Each stay is charged at the daily “Comfort” rate.
A minimum number of nights per month is required, set at 3 nights for April, 6 nights for May and 5 nights for June.
For more information, please contact us.

In mobile homes, disposable mattress covers and pillowcases are provided, as well as blankets.
We also offer fabric sheet rentals (small bed: €14/week and large bed: €16/week).
Only mobile homes in the PREMIUM range (Océan, Oyat, Galet and Dunes) are equipped with sheet and towel kits.

The mobile homes are equipped with duvets or blankets as well as pillows. Washable mattress protectors and pillowcases are provided.

Our Premium range has double beds of 160×200 cm and single beds of 80×190 cm.

Our Confort and Eco ranges have double beds of 140×190 cm and single beds of 80×190 cm.

Our Aventure range has double beds of 160×190 cm, single beds of 80×190 cm, and a trundle bed 70×190 cm (for the Giroflée tent).

If you did not purchase the cleaning package when booking, you will be asked to leave the accommodation clean and tidy according to the following instructions: floors cleaned, dishes washed, dried and put away in the cupboards, blankets folded and stored, trash emptied, cupboards, kitchen, bathroom and sanitary facilities cleaned.

Located in a cypress forest, most of the mobile home pitches are semi-shaded.

Certainly yes! This is the case for mobile homes in the PREMIUM range (Océan, Oyat, Galet, and Dunes), CONFORT range (Vanilla, Gloria, Calypso, Catleya, Embruns, and Ecumes), and the AVENTURE range (Giroflée tent and Genêt tent).

We remind you that holidays are a perfect opportunity to disconnect from screens in order to better connect with people 😉

However, for weather updates and information, television is available at the bar.
Mobile homes in the ECO range (Magdalena, Cordova, Ludisia, and Célanie) are not equipped with TV connections, so there is no need to bring your own television.

The cleaning package is not included in the rental price. Its cost varies from €80 to €120, depending on the type of accommodation.
It must be booked at the time of reservation, as we cannot guarantee availability if it is added after confirmation or during your stay.

If you have chosen the cleaning package, we kindly ask you to:

• set the refrigerator thermostat to 1 (minimum).
• empty the bins in the recycling area,
• clean and put away the dishes in the cupboards,
• fold and store the blankets,
• remove the sheets and place them, along with the towels, in the bag provided for this purpose,

Upon your arrival, a €200 deposit by check or a €1 pre-authorization on your credit card (card imprint) will be requested. In case of damage (breakage, omissions, deterioration), we will retain the necessary amounts to restore the rental.

The condition of the rental will be checked after your departure by a member of our team. If no issues are found, the deposit will be released, and you will receive a confirmation by email within 48 hours after your departure.

If you notice any issues upon arrival, you must report them to the reception within 24 hours. Without notification within this timeframe, no claims can be considered at the end of your stay.

You can hire a baby kit (cot + high chair + pushchair) for £5.00/day or £35/week.
If you do not need the complete kit, cots and high chairs are also available separately (£2.50/day and £17.50/week).

In the Premium range, you have a Senseo coffee machine as well as a filter coffee machine.

In the Confort range, you have a Senseo coffee machine. A filter coffee machine can be provided on request at the reception.

In the Aventure and Eco ranges, you have a filter coffee machine.

No, our mobile homes are not equipped with air conditioning.

It is strictly forbidden to pitch a tent next to a mobile home.

For mobile homes, arrivals and departures are mainly on Saturdays.

Some categories of mobile homes allow Wednesday arrivals (Catleya, Calypso, and Magdalena) or Sunday arrivals (Océan, Catleya, and Magdalena).

The Premium range includes the following services: bed linen, towels, and bath mats; dishwasher; gas plancha; and two adult bicycles.

In summer, bread is baked on site every day, while in low season, you can order bread by asking at the grocery store.
As for newspapers, you can buy them in July and August at the grocery store.

Yes, it is possible to receive your mail.
You will find it in the laundry room, in the yellow locker (it is sorted alphabetically).
To receive a parcel, you will be asked to present your identity card in exchange for it.

You can ask at reception for a free 10-minute ticket to test the connection.
Wi-Fi is available from your pitch by purchasing a ticket or buying a connection online using a PayPal account.

To view the rates => click here

Only gas barbecues are permitted on the campsite. Other types of barbecues are strictly prohibited.
Barbecues are available for hire at reception (€7 per day and €35 per week).
The campsite is located in an area at risk of forest fires.

The campsite has a playground near the multi-sports ground, bar and swimming pool.
There is also a bouncy castle opposite the reception area.

We look after your children between 10am and 12pm and from 2pm to 4pm. We offer creative workshops and contests and encourage children to work together.

The club is open during French school holidays (spring and summer).

The campsite offers activities for the whole family.
During the day, children and adults can participate in sports activities, creative workshops (sewing, cosmetics, mosaics), or family games.
In the evening, the fun continues with friendly events: bingo, karaoke, concerts, magic shows, and wooden games.

The reception, mini-market, and water area are open every day, from the campsite opening to closing times (according to the indicated schedule).
The bar and snack bar are mainly open on weekends and public holidays.

The Weekend Plus option allows you to arrive from 10:00 AM on your arrival day and leave no later than 5:00 PM. This option is only available in low season at a rate of €30.

You can also choose to arrive from 10:00 AM on your arrival day or leave until 5:00 PM on your departure day at a rate of €15.

In total, the campsite has 283 pitches, including:

• 98 mobile homes
• 136 pitches
• 6 furnished tents
• 43 permanent residents

Yes, the campsite offers bike rentals for adults and children. You can check the rates here.

Yes, the campsite has a laundry room with washing machines and dryers.
Tokens cost €6.50 for a washing machine (including detergent) and €3 for a dryer. Tokens are available for purchase at the reception.

Yes, at the reception, you can purchase tickets for Puy du Fou theme park, for trips to Île d’Yeu, and for Planète Sauvage.
By showing your campsite wristband, you can also enjoy discounts at other parks.

The campsite has direct access to the beach, which is 400m away, on the other side of the dunes.

Yes, when you arrive, we’ll give you a booklet containing several suggestions.

A cycle path runs past the campsite.

It leads all the way to the town centre, a 10-minute ride away. You won’t need to go on the road at all.The path follows the beautiful coastline of Vendée and takes in some magnificent spots.

The campsite is located 3.5 km from the centre of Saint-Gilles-Croix-De-Vie.

Yes, the campsite is located in an area at risk of coastal flooding, inland flooding and forest fires.

4 km from the campsite, you will find the Océanis shopping centre.

The indoor pool is open from the campsite’s opening date, starting April 10, 2026.

The outdoor pool opens from mid-May, depending on weather conditions.

Yes, the campsite has an indoor pool and a heated outdoor pool.

Yes, our pools are heated from their opening (from April 10 for the indoor pool and mid-May for the outdoor pool).

In low season, the pool is open from 9 a.m. to 7 p.m., and in July and August from 9 a.m. to 8 p.m.

Swimming shorts are strictly prohibited.
However, if you have forgotten your swimming trunks/briefs, don’t panic, men’s swimwear (adults & children) is on sale at the grocery store.

For health and insurance reasons, visitors are not allowed to access the pool.
Pool access is strictly reserved for campsite guests, and wearing the wristband is mandatory.

Pets are accepted for an additional fee. They must be kept on a leash, tattooed, and vaccinated.

Their health record will be requested upon your arrival.

Category 1 and 2 dogs are not permitted. Only one pet per pitch or per mobile home is allowed.

Pets are allowed on the beach closest to the campsite. They must be kept on a leash.

However, on the main beach of Saint-Gilles-Croix-de-Vie, dogs are not permitted.